Period Property UK & Old House Store and Old House Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details: If you need to reach us, please e-mail us using the link on the store page. Alternatively, you can use the following contact details: Period Property UK & Old House Store Hampstead Farm Binfield Heath Henley-on-Thames Oxfordshire RG9 4LG United Kingdom Phone: 0118 969 7711 Email: periodpropertyshop@periodproperty.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. All transactions shown are in £ sterling. For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
We accept Visa and Mastercard, JCB and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Our range includes products that may present hazards in their use, storage and transport. Attention should be paid to the recommendations given on our labels and in our product safety data sheets.
IJP, Old Store House and Period Property Limited accept no liability for any loss arising from any information on this web site. This includes information subsequently misinterpreted and resulting in inappropriate purchases.
Shipping And Handling
United Kingdom
PLEASE NOTE: Carriage and Packing charges are NOT included with your online order.
To minimise your carriage and packing charges our partners at Old House Store will determine the most cost effective way of shipping your order to you. A representative will call you to inform you of the carriage and packing charges before your order is despatched. Alternatively please telephone or email us for a quote before ordering.
Outside the United Kingdom
We welcome orders to any address in the world. Please e-mail us - - for specific details that you require.
Delivery Schedule
United Kingdom
All orders placed before 11.30 GMT Monday to Thursday will (subject to availability of stock) be delivered on a next day basis during normal working hours. An order received before 11.30 on Friday will be delivered on Monday, or if placed after midday on Friday, will be delivered on Tuesday to most of the British Isles. The Highlands, N. Ireland and other UK addresses may take three working days.
Outside the United Kingdom
Contact us if you require details of delivery schedules outside of the United Kingdom.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
Should any purchase prove unsatisfactory a full refund shall be granted, provided that we are notified within 7 working days of receipt, and the goods are received back in perfect condition within 12 working days of despatch. The carriage costs must be borne by the customer. We reserve the right to charge a handling charge to be deducted from all refunds. Custom made or special products cannot be returned.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0118 969 7711 (International +44 0118 969 7711) or fax us on 0118 9698822 or write to us at Hampstead Farm Binfield Heath Henley-on-Thames Oxfordshire RG9 4LG United Kingdom
Privacy Policy
Period Property UK & Old House Store , and Old House Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Should any purchase prove unsatisfactory a full refund shall be granted, provided that we are notified within 7 working days of receipt, and the goods are received back in perfect condition within 12 working days of despatch. The carriage costs must be borne by the customer. We reserve the right to charge a handling charge to be deducted from all refunds. Custom made or special products cannot be returned.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms
All orders must be accompanied by payment; items made to order will require 50% payment with order and the balance prior to despatch.
